TASK 1 Warm-up questions [ max. 2 minutes ]
- What’s your name?
- Can you spell it? (military or traditional alphabet)
- What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]
Your flight to Poland has been cancelled.
The examiner works at the airline desk.
- flight cancelled – why?
- next flight – when?
- tomorrow – OK /ask for hotel (how much?/where?)
- demand compensation
The examiner begins by saying:
"Hello, can I help you?"
You work at the airline desk.
The candidate's flight has been cancelled.
- flight cancelled – technical problems
- next flight tomorrow
- hotel room – OK
- hotel – free, 5 km away
- compensation – 50% refund or fly business class tomorrow?
You begin by saying:
“Hello, can I help you?”